Highlights
SMBs who traditionally benefit the most from the cost-advantages provided by managed service providers can look forward to a consolidation of technology and expertise in this space.

Competition among SMBs can be very fierce. Many businesses are turning to the latest communications tools, mobility solutions and social media networks to lower their operating expenses, increase their productivity and improve their customer service. But will social media work for Asian SMBs?

Paul Henaghan, Senior Vice President, Asia for Software AG, discusses how companies in Asia are adopting Service Oriented Architecture (SOA), including observations about which types of organizations are taking on SOA and the countries that harbor these mavericks.
Looking for a recipe for a succesful SOA project? Software AG has released its SOALink Cookbook, which is a guide to how CentraSite ActiveSOA can smooth the way to a successful SOA adoption.

The goal of ITIL is to improve the quality and efficiency, and reduce the cost of IT services through standardization.