Sentosa resort operator to deploy IP telephony network

By SearchSMBAsia Editors | Jun 10, 2009

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When it opens in early 2010, the Resorts World of Sentosa (RWS) will not only be an exciting family destination, it will also have a sophisticated hospitality telephony system.

Alcatel-Lucent [6] announced that it has been chosen by RWS as its strategic partner for IP telephony [7]network at the 49-hectare integrated resort on Singapore's holiday island of Sentosa. Alcatel-Lucent will provide RWS with a full suite of telephony services including a state-of-the art IP telephony system, unified communications for staff and guests, and contact centre solutions. The solution will start to be deployed in the second quarter of 2009.

Once implementation is completed, RWS will have a sophisticated hospitality telephony system that will have more than 3,000 phones installed into 1,800 hotel guest rooms spread across six properties. An estimated 2,000 staff and administrators will also be plugged into this vital backbone, enabling smooth communications across the vast grounds of the integrated resort.

Key elements of the Alcatel-Lucent solution for RWS include:
• The Alcatel-Lucent Hotel Link (AHL) solution that allows a centralized link to the property management system for cost effective management of multiple hotel properties
• Military-grade encryption security for IP voice communications throughout the casino, hotels and administration network
• OmniTouch Unified Communications for all administrators and back-of-house users. Users will enjoy feature-rich desktop interface from My Instant Communicator, with seamless integration to email, fax server, voicemail, My Teamwork notification server
• OmniTouch contact center premium edition comes with visual interactive voice response and visual contact center graphical interface, easing the management in contact center operations.

The comprehensive telephony system offers opportunities for future upgrading, such as providing hotel guests advanced features and services via the IP phones, all at their fingertips.