March 13, 2010Importance of SLA in outsourcing
Importance of SLA in outsourcing
By Allan Tan | May 18, 2009 | 888 reads
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Many companies have problem achieving any measurable success with their outsourcing projects because SLAs are not being observed and enforced. Raaj Shinde, vice president of international operations for Compuware, explains the importance of SLA and how to go about achieving successful SLA observance.
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