March 16, 2010Essential ITIL: What you need to succeed
Essential ITIL: What you need to succeed
By Allan Tan | Jan 27, 2009
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing IT infrastructure, development and operations. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
This paper answers midmarket companies’ most common questions about ITIL. It covers the eight ITIL essentials (Service Desk, Event Management, Incident Management, Problem Management, Change Management, Request Fulfillment, Release and Deployment Management, and Service Asset and Configuration Management), and gives an overview of the latest version of ITIL (ITIL v3).
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