March 10, 2010The benefits of ITIL
The benefits of ITIL
By Allan Tan | Jan 7, 2009
0 comments
Delicious
Digg
Email
Print
Pink Elephant consultants are often asked the question: "Can you provide me with the tangible benefits of ITIL?" Historically, this question has been difficult to answer since many of the benefits realized by adopting the best practices of the ITIL framework are often expressed as organizational or cultural.
It is always challenging to establish key performance indicators that can be tanslated to numeric and percentage values. This challenge is also further complicated because ITIL is relatively new to North America and many companies embracing it have not had enough time to fully adopt and realize its benefits.
In addition, many companies do not release this information due to its proprietary nature, or conversely, they simply cannot establish baseline measures of how much it costs to deliver services to their customers.
Therefore, they cannot accurately measure improvements until they have developed the means to effectively define, control and measure their internal business process.
In response to this challenge, this document strives to clarify and provide examples of the benefits derived by adopting and implementing ITIL.
Add comment
Related Articles
knowledge_central_tab
Knowledge Central
Today’s businesses face multiple challenges, including the need to innovate in extremely competitive business climates, address highly dynamic regulatory and compliance challenges, speed ROI to counter shrinking IT budgets, and secure themselves against a wide barrage of new and evolving sophisticated threats.
Attacks based on vulnerabilities in websites are skyrocketing, and not many solutions are available to protect organizations against them. How do you deal with this and other key security issues today?
To support its focus on improving customer satisfaction through enhanced service levels, as well as meeting guidelines set down by the Monetary Authority of Macau, Tai Fung Bank has implemented a business continuity and resiliency infrastructure developed by IBM.
The move to cloud computing is not easy, and its important to get it right the first time. Curtin University of Technology with the help of Optus Business, Alphawest, Cisco, EMC, and VMware, takes the first steps that will provide Curtin with an on-demand access to a fully virtualized private data center.
